Deputy Head of Collections

Relocate to Kenya
Master's Degree
Alina Karun Alina Karun

Our client is a fintech company based in Latvia. The company develops financial system solutions with a focus on transparency and privacy. The company is currently  looking for a Deputy Head of Collections.

 

Requirements:
  • 5+ years’ experience in running call center teams;
  • Comfortable rolling up your sleeves to get things done while also capable of leading complex strategy discussions;
  • Ability to manage a complex set of stakeholders in a matrixed organization;
  • Strong data acumen with ability to read the data and understand which data is needed for accurate analysis;
  • Confident Excel skills and proficiency with creating reports;
  • Approachable and flexible personality;
Responsibilities:
  • Constantly audit existing processes aiming to improve efficiency and quality;
  • Documenting policies, processes and procedures for debt collection and recoveries;
  • Developing, managing and refining collection strategies to optimise recoveries;
  • Continuous improvement of collection processes, metrics and tools;
  • Create necessary reports and analysis and regularly provide the updates to stakeholders;
  • Understand the existing data and search for other data points to help make better predictions and analysis;
  • Effectively forecast on staff, figures, KPI and facilities; 
  • Ensure all departmental KPI’s are reached.
Thе соmpаny оffеrs:
  • Be a part of an international, dynamic and driven team that has set their aspirations high and work hard to achieve those;
  • Opportunities to learn and grow;
  • Competitive compensation package;
  • Health benefits.
Alina Karun
Alina Karun