Support and Manual QA

Full Time
Master's Degree
Nikolai Oliinyk Nikolai Oliinyk

Our client is a US-based product company. The company develops an enterprise content management platform that consolidates corporate content assets and brings together various documents into one coherent whole that drives the business forward.

The company is currently expanding its Support Team and looking for Support & Manual QA to join the team and contribute to the platform’s improvement.

Responsibilities:
  • Dealing with support tickets from our customers;
  • Helping customer representatives with the product deployment and subsequent configuration;
  • Provide timely consulting on unconventional use cases;
  • Collaborate with the Product Development team to troubleshoot customer issues and subsequently explain the resolution to the customer;
  • Cooperate with QA Team during product release manual testing sessions.
Requirements:
  • 2+ years of experience in web/desktop manual testing and product support;
  • Prior experience with enterprise content management platforms would be an advantage;
  • Thorough knowledge of SQL, Java, JavaScripts, and .Net;
  • A solid grasp on troubleshooting and customer environment analysis;
  • Hands-on knowledge of various test management tools (like Charles/Fiddle and Firebug) + understanding of different testing methodologies, test design, and exploratory testing;
  • Upper-intermediate verbal/written English.
The company offers:
  • Competitive salary;
  • Full-time employment;
  • The company invests in the employee’s professional development and growth – including learning courses and knowledge sharing;
  • Paid annual vacation & sick leave;
  • Financial bonuses based on the company and personal performance;
  • Office in downtown Kyiv.
Nikolai Oliinyk
Nikolai Oliinyk